Indroduction to GEN OPS.
Hey Near Community, this is Stan speaking, as you might know me and @mukuls9971 are managing Gen Ops, you might ask, what’s GEN OPS Stan?
Well, Gen ops is an internal team that manages and monitors the @ConciergeTeam ’s team workspace activity, you can look at it as the Human Resources of the Concierge Team.
What tasks GEN OPS covers?
Gen ops are:
• In charge of schedules and daily shifts
• Refining processes
• Maintains culture/voice
• Processes daily check ins
• Keeps internal FAQ sheet + corresponding Wiki pages up to date
• Reports on Moderator performance in the governance forum
• Assists in onboarding new moderators
At the beginning of Q1 we decided to move to a team management app which is called Connecteam.
You can learn about connecteam here: http://shorturl.at/syGUW
April’s connecteam Report:
- The overall experience of the team and engagement level have shown very great progress over the last period.
April Month activity:-
- We have started using a new feature of task management on the connect team.
- End of Shift (EOS) Form:- A newly introduced EOS form includes details of daily work done during the shift by the team members.
- Auto clock out after 2-hour & to clock in again during the shift:- A user gets auto-clocked out after an interval of 2 hours during the shift & has to clock in again. It acts as a tool to keep the team attentive during the shifts.
- Added Shifts as per the new schedule
So far we have been using the following features:-
• Clock in/Out
• Work-Shifts
• Chat
• Updates and Announcements
• Directory
• Tasks
• Knowledge Base System
Features we are planning to add on in the coming months:-
• Recognitions: To provide encouragement to the team
• Surveys: To understand how a team is doing?
• Suggestions: For improvements on the NEAR platform
• Welcoming new team members with a brief announcement on the app.
Previous reports:
Stay safe everyone,
