my name is Kemal Gökdogan but most people know me as Kemo. I just finished my 10 day immersion as a Community Moderator and wanted to share this amazing experience with the NEAR community.
In this immersion, which started on the 11th of November, I was able to prove my skills as a Community Moderator, and as a human being.
My daily routine has been to welcome new members and made them familiar with NEAR, but also to make them feel home. I showed them that they can always reach out to us Community Moderators if they have questions. People want to feel safe, I think that’s important when you build a community.
Furthermore, I have checked Reddit contributions to the extent that they comply with the community standards and have approved, or removed them.
In addition, I answered questions or problems of the members on all channels and tried to find a solution as soon as possible.
I really had no idea about how the Community will be or how we will be welcomed by the Community Moderators, but they have exceeded all expectations.
I would also like to share a few ideas and improvements that I noticed during this week:
- I noticed that the members of the Discord chat would also like to exchange ideas on other topics. Unfortunately we are not yet offering the members the space to do so. It would therefore make sense to introduce a “Other-Topics” channel, where we can send the community members to if they would like to exchange ideas about other topics besides NEAR.
NEAR doesn’t have an official NEWS channel on Telegram, or I couldn’t find it.
I noticed that we also don’t have a German speaking telegram channel, so I created one: Telegram: Contact @NEAR_DACH
I know from another group that there is a bot that searches words in posts and automatically posts the answer to them. For the most common questions, you could set the bot in such a way that it answer the community member directly with a link for questions about sharding, roadmap, token ecomoics, etc.
I also noticed that the automated post that appears when new members join the group disappears too quickly. In addition, the links that are shown on it are not particularly easy to read as you see on my screenshot. I would recommend restructuring the welcome contribution so that it is clearer and does not have to be appear for every new member, but every 5-10 minutes.
People like video explanations, so why not creating “How to do guides/tutorials” for the most asked question or issues which new members have? That would make it easier for people to learn it und for us to onboard new people.
I like the ticket feature on Discord, but I’ve noticed that Telegram members, for example, don’t know we have one or how to open a ticket. Couldn’t we set up an email address that automatically creates tickets and forwards them to Discord? [Just a thought]
That’s it, that was my 10 day immersion at NEAR.
Thanks to the NEAR team and also to @jessica for giving me this opportunity, and I would be happy to continue support the NEAR team.
The future is NEAR!