Proposal: Simplifying Community Funding

[Kemal]

@erik.near

This would mean either expanding what the Concierges are doing now to include some grant administration and product work or having another dedicated team available who can handle the extra stuff and work with the existing Concierges to support the more operational stuff.

Hey @erik.near, thanks for this detailed proposal. I’m glad you brought this up, because the @ConciergeTeam is everything but a concierge service.
You can see what the different sub-teams of the Concierge Initiative are currently doing in our Introduction created by @KriptoRaptor:

@KriptoRaptor

Channel Ops

• Organizing and Executing initiatives to improve channel* growth + engagement (Channel events; marketing campaigns, quizzes, community engagement events, AMA’s etc.) (see an example report here )
  *Telegram, Discord, Reddit and Forum
• Organizing weekly Mod schedule, make sure we monitor and provide 24/7 support on all channels arrange weekly day offs
• Maintenance and improvement of assigned channels (i.e. implementing bots)
• Reporting on main channels
• Mentoring future moderators on their channel
• Delivering seamless onboarding experience to all community members:
  • Token Holders/Ecosystem Users
  • Validators
  • Marketers, Growth Hackers, & Community Builders
  • Project Developers
  • Creatives
  • Regional/Language Based support/Community seekers.

Make sure everyone can easily find their own role in Near by directing them to directly to the source (the dApp, community channel, the Governance forum) or to Responsible Operations Teams (Project Ops, Guild Ops, etc.)

• Collecting and reporting community/user feedback for further improvements.

Project Ops

• Contributes to project community growth
• Unofficial project moderation
• Aware of general project information and plans
• Sharing project news / updates to main NEAR channels (Swarming)
• Get acquainted with project stakeholders
• Introduce dApp users to the wider NEAR Ecosystem
• Assists with the Github repository
• Keep in touch with Ecosystem Success team

Guild Ops

• Work with Guild SMM + Guild Leader
• Help Redirect community members from main channels to guild’s channels
• Help monitor and engage in the middleware guilds
• Makes sure Guilds are interactive, informed, and active in the ecosystem (Swarming)
• Aware of general guild information and plans
• Contributes to Guild Community Growth
• Assists with the Github repository
• Assist with Guild Dashboard

Gen Ops

• In charge of schedules and daily shifts, daily check ins
  keeping record of all.
  ConnecTeam
  • Task Management
  • Time Tracking
  • Team Documentation and Training Materials
  • Reporting
• Refining processes
• Maintains culture/voice
• Keeps/improves internal FAQ sheet + corresponding Wiki pages up to date
• Reports on Moderator performance in the governance forum
• Assists in onboarding new moderators
• Arrange Regular Webinars hosted by NEAR Core

My idea is, just as we have a Marketing DAO for marketing activities, to create an Operations DAO.

The Operations DAO would have its own treasury and council and fund the operational activities as above.

This would make us more independent from the NF, which would also allow decisions to be made faster, as we are currently in an extreme growth phase.

I look forward to your feedback on this and am curious how the initiative will develop.